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When “Launched” Doesn’t Mean “Ready”

For most organizations, launching a new website should feel like a milestone—a fresh start powered by better tools, cleaner design, and smoother workflows. But for one agency, the reality was very different. After working with two separate vendors—one for design, another for development—they were able to technically “launch” their new site. But from the moment…

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LLMs.txt: Google Says It’s Like the Keywords Tag

What if you could control whether ChatGPT or Google’s AI models read your website? That’s the promise behind LLMs.txt — a buzzworthy new idea shaking up the SEO and AI content landscape. Designed to give site owners more say in how large language models (LLMs) interact with their content, this proposed standard could become the…

The Truth About Going Viral: What Smart Brands Are Doing Instead

Not long ago, going viral was every marketer’s dream. A viral campaign meant massive reach, strong engagement, and lots of brand awareness. One of the best examples was Metro Trains Melbourne’s 2012 “Dumb Ways to Die” campaign. It was funny, catchy, and led to parodies, remixes, and millions of downloads. It helped save lives and…

How One Agency Took Back Control After a Failed Launch

Launching a new website is supposed to be a moment of pride—a milestone that brings clarity, function, and better service to the public. But for one local government agency, that milestone quickly turned into months of frustration. What began as a promising project—a redesign from a legacy platform to WordPress—unraveled into a cycle of errors,…

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How to Track and Report on Traffic from AI Tools in GA4

Have you ever wondered how much of your website traffic is coming from AI tools like ChatGPT, Claude, or Perplexity? While this traffic already appears in GA4, it’s often buried within the Referral channel, making it hard to identify. By setting up a custom channel group, you can bring this growing source of traffic into…

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UMass Global Website: Built for Adult Learners & Online Education

In the fast-evolving world of online education, your website isn’t just a digital brochure—it’s your most powerful marketing tool. UMass Global is a leading institution focused on adult learners and flexible, career-driven programs. However, their outdated website was no longer meeting the needs of modern students or internal teams. To stay competitive and support their…

Unlock Engagement: Enhance Videos with Captions & Transcripts

Videos are one of the best ways to share your message online. But to make sure everyone can enjoy and understand your videos, you need to make them accessible. Unlock engagement: Enhance videos with captions & transcripts. This is important for people who are Deaf, blind, or have difficulty hearing, seeing, or processing information. At…

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Google Forms Exploit Breaches Confidential Data in Higher Ed

In a concerning trend targeting colleges and universities, cybercriminals have launched a new and sophisticated phishing campaign using Google Forms—designed specifically to deceive students, faculty, and staff across higher education. What’s Happening? Attackers are circulating convincing Google Forms designed to look like they come directly from trusted university departments. These fake forms use real school…

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What Makes a Website Accessible? Breaking Down the Barriers

In today’s digital-first world, a website isn’t just a luxury — it’s a critical gateway to information, services, and community. But for millions of people with disabilities, many websites still present barriers that hinder access. What Makes a Website Accessible? Breaking Down the Barriers is more than just a question — it’s a call to…

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How Digital Accessibility Lawsuits Are Changing the Game

The landscape of digital accessibility is rapidly evolving—and organizations that aren’t paying attention could soon find themselves facing serious legal risks. Over the past few years, digital accessibility lawsuits have been on the rise, particularly in New York and Florida. If you’re not taking proactive steps to make your website accessible, you could be leaving…

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