In the world of government and public service websites, stability isn’t optional—it’s essential. Yet too often, agencies find themselves entangled in vendor relationships that leave them vulnerable: outdated tech stacks, unreliable hosting, and a patchwork of temporary fixes that create more risk than results.
That’s exactly where one agency found itself.
They weren’t alone. Many organizations discover too late that their web infrastructure is more fragile than it seems. And when things go wrong—like error messages displaying on public-facing pages—internal teams are left scrambling without the tools or support to fix the root problem.
Realizing the Risks
For this agency, the turning point came when they realized they were at risk of losing control of their own site. The setup was bloated with third-party plugins, many of them outdated. Internal IT staff were skilled at managing infrastructure, but the web development side required a different set of hands—and a longer-term vision.
It was time for a change. And this time, they had a clear list of priorities:
- A smooth transition to a secure, reliable hosting platform. No more unplanned outages or slow response times. They needed a setup that was fast, stable, and monitored around the clock.
- A detailed audit to identify what’s broken and why. Not just a surface-level check, but a deep technical analysis to uncover hidden vulnerabilities and inefficiencies.
- A long-term partner who could support everything from design tweaks to accessibility compliance. Because government websites must serve everyone—reliably and equitably.
They didn’t want another short-term vendor. They wanted a partner—a team they could count on for both big decisions and small fixes.
Reclaiming Control Starts with the Right Team
At KWALL, we believe no agency should feel locked out of their own digital presence. That’s why we work with government and education partners not just to build better sites, but to sustain them—through expertise, transparency, and real collaboration.
Whether it’s streamlining your hosting, performing a full-site audit, or designing for compliance and usability, we bring clarity to the chaos—and strategy to your stack.
If your agency is at a crossroads, we’re here to help you find a better path forward.
